Service Policy Summary
This page outlines the general working terms for Admin Associate services. It's designed to give you a clear understanding of how I work, what to expect, and how we collaborate before any formal paperwork is signed.
What You Should Know...
This Is Important...
Effective Date: 2025-07-25
Scope & Customization
Every business is unique. That’s why all services are customized based on your goals, systems, and capacity. Your final support plan including hours, pricing, and deliverables will be defined upon completion of your Clarity Call.
A full service agreement (contract) will be provided once project scope is confirmed.
Support Hours & Scope
Each package includes a set number of support hours, tailored to your needs and how we work together:
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The Routine includes a predetermined set mount of hours per week of ongoing support. (min 5 hours/week up to 20/hrs week plans) Tasks are prioritized weekly, and hours are used consistently across operations, admin, or marketing work.
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The Reset offers a one-time support block (typically 5–10 hours) delivered over a focused period, often 1–3 weeks ,based on your availability and goals.
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The Rollout includes approximately 15–30 hours of project-based support, mapped to key phases like planning, setup, execution, and wrap-up.
All hours are scheduled with intention to protect your priorities and my availability. Work is delivered during agreed business hours and timelines.
Note: Unused hours do not roll over unless otherwise agreed in writing. Scope and deliverables are finalized during your Clarity Call and outlined in your client agreement.
Communication
We’ll use clear, consistent communication via predetermined methods: email, phone and text as well as shared tools. Quick updates, task review, and scheduling are built into the workflow, no chasing or guesswork required.
Invoicing & Payment
Invoices are issued weekly or bi-weekly depending on the service tier. Payment is due upon receipt unless otherwise arranged. Deposits may be required for new clients or one-time projects.
Cancellations & Changes
You may pause or cancel services with 14 days’ written notice. Final invoices will reflect hours worked to date. Scope changes can be discussed and adjusted mid-project where needed . Flexibility is built in, not feared.
Confidentiality & Ownership
All client information is kept confidential. Deliverables become your property once payment is complete. I reserve the right to showcase non-confidential work in my portfolio unless otherwise requested.